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We have started to provide incremental updates via Mission Control with this in mind - please see Mission Control app now allows you to update your bike - EMTB Forums for more info.Turbo Studio 21.5 (formerly called Spoon Studio) is software that allows you to turn your Windows. They rarely "just plug it in", usually there's admin/diagnostics to cover and good stores wouldn't take your bike in without providing a basic overall health check/tune-up. Local warranty policy is here in case you're wondering.įor transparency we don't charge our retailers for firmware and the actual component-update itself usually takes around 5 mins - however, on balance we support our stores covering their time for non-warranty cases. If a fault/bug occurs within warranty and is resolved with a firmware update, we wouldn't expect any cost to be borne by the rider - it's between us and your retailer to ensure you're looked after. Hi - good question & hard to answer 100% with a single blanket answer, however I'm sure most would appreciate there is a difference between a rider visiting their retailer with a fault vs a rider wanting the latest feature release. Incidentally, we won't provide motor firmware (certainly in the foreseeable future) over the air for a variety of reasons - but TCU firmware will be updateable for most bikes, and that typically improves things like fault detection, bluetooth connectivity, component management etc. Hence Specialized motor firmware uses our own custom-tune and needs to be updated at a retailer. Why? Standard Brose firmware supplied on service motors limited the current demand to the battery in order to preserve range - whereas we've always wanted our riders to be able to use the maximum available torque/power if they chose, with the capability to dial in tuning using Mission Control/support modes. In every case retailers had forgotten to update the bike firmware after the motor replacement, once the bike was fully updated the fun-factor always returned - see Power smashed through the roof - EMTB Forums In case you were still struggling with an issue here Rider - some riders did experience issues with reduced power when they had motors replaced during service.
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